Resources - Research

date modified: 4/7/2010
Employee Engagement: We're All In This Together
2.35 Mb
Published in March 2010, this publication explores the employee engagement issues that organisations face during tough economic times and how these can be tackled effectively.
date modified: 5/18/2009
Kiwihost/JRA Perceptions of Customer Service in NZ Survey 2009
3.81 Mb
This report highlights the findings of the second Kiwihost/JRA Perceptions of Customer Service in New Zealand Survey, including some key points for all businesses wanting to delight their customers and inspire loyalty.
date modified: 5/18/2009
Employee Engagement: Stories of Success
3.53 Mb
Published in November 2008, this publication describes the successful initiatives of 13 of our client organisations to improve the engagement levels of their employees.
date modified: 5/18/2009
Employee Engagement: From Insight to Action
1.76 Mb
Published in February 2008, this publication discusses four post-survey processes your organisation could use. Also includes the business case for focusing on employee engagement.
date modified: 5/18/2009
Kiwihost/JRA Perceptions of Customer Service in NZ Survey
1.15 Mb
This report highlights the findings of the first ever Kiwihost/JRA Perceptions of Customer Service in New Zealand Survey, including some key points for all businesses wanting to delight their customers and inspire loyalty.
date modified: 5/18/2009
Employee Enagement - Driving Organisation Performance
2.51 Mb
As JRA's flagship research publication for 2007, this booklet outlines the business case and benefits of engaging your employees at work. Includes a detailed discussion of our 'Anatomy of a Great Workplace' model.
date modified: 5/18/2009
"Performance Improvement - Leadership"
49.72 Kb
John Robertson discusses the importance of developing effective and respected leaders in the quest to building a great workplace.
date modified: 5/18/2009
Project Alpha Tank
2.35 Mb
This document contains the plans for a very cool paper tank. We recommend that you print it out on at least 120gsm paper, and allow a couple of weeks to build. JRA is not responsible for any tank-related injuries.
 
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