How do our clients rate JRA?

Customer service is something we take very seriously at JRA - if we're going to promote a product like our Customer Feedback Survey focust, we need to practice what we preach!

Because we regard our ‘point of difference’ as being ‘high quality, low cost, great service and support’, it’s critical that we monitor – on a regular basis – whether our clients agree! At the end of each assignment therefore we invite clients to give us their feedback – what they like, and importantly what they think we could do better.  Our latest survey asked all our clients who ran a survey with us in Q4 2009 to rate their experience of our products and service. Here’s just some of the highlights:

• 97% of clients that responded were satisfied with the products and service they received
• 100% intend to use us again.
• 92% agreed that the service we provide represents good value.

These results are consistent with previous feedback from our clients so we were delighted with the results that suggest we consistently provide an excellent level of service. However we will continue to strive to do EVEN better and we have reviewed all the results of the feedback to identify some key areas that we can be working on.

AND if your company wants to gather feedback from your own customers or clients, call us now to discuss our customer service feedback product focust.

When given the opportunity to comment on their experience with the JRA team and service provided, comments such as these are typical:

• "A great process with powerful outcomes. Best investment this year."
• "Excellent. Very good support offered throughout the process. High quality product."
• "Excellent - I have found the survey useful and the support from JRA fantastic. I am not used to such proactiveness - especially when it was so clearly an exceptionally busy time."
• "Excellent! Leighton was very helpful and above all prompt with his emails, and quick to phone if he thought I needed extra help. The personal touch was very appreciated."
• "In a word - excellent! Always knowledgeable, willing to help, enthusiastic about us and their products. It's all great - have always been very impressed."
• "Your entire team is great. They are all extremely knowlegeable, and willing to assist, no matter who we speak with. Well done and thanks."

You can also read some of our client testimonials on our website.

If we’re not already doing so, we’d love the opportunity to work with you soon!