Standard 360 Reflect Questionnaire:
Examples of Competencies & Behaviours
The standard JRA 360 Reflect questionnaire is structured around the following core competencies:
- Leadership
- Communication
- Problem Solving/Decision-making
- Quality/Customer Focus
- Teamwork
- Planning/Work Allocation
- Coaching/Training
- Relationship Building
- Personal Effectiveness
Scale: 1-8 anchors = never like him/her – always like him/her
Leadership
1. Encourages commitment to organisation objectives
2. Creates a sense of ‘common purpose’ within their team
3. Personally strives to excel in all activities
4. Acts consistently between what he/she says and what he/she does
5. Can be trusted with confidential information
6. Is honest in dealings with others
7. Demonstrates high ethical standards
8. Keeps promises made
Please now add any comments you wish to make regarding the Leadership competency, and/or comment on any ratings you gave which are at either extreme of the scale
Communication
9. Communicates in a straightforward way, even when dealing with a sensitive issue
10. Communicates openly and honestly – no ‘hidden agendas’
11. Explains the reasons for requests made
12. Invites ideas, suggestions and opinions from others
13. Is a good listener when others are speaking
14. Is accessible and responsive to the approaches of others
15. Keeps others well informed
16. Communicates clear performance expectations
17. Demonstrates good presentations skills
Please now add any comments you wish to make regarding the Communication competency, and/or comment on any ratings you gave which are at either extreme of the scale
Problem Solving/Decision-making
18. Proactively deals with problems
19. Considers other points of view with an open mind
20. Demonstrates sound judgement in arriving at decisions
21. Deals effectively with multiple demands and conflicting priorities
22. Makes timely decisions, without unnecessary delay or haste
23. Involves staff and others in decision-making
Please now add any comments you wish to make regarding the Problem Solving/Decision-making competency, and/or comment on any ratings you gave which are at either extreme of the scale
Quality/Customer Focus
24. Encourages others to deliver superior levels of customer service
25. Demonstrates personal commitment to achieving superior levels of customer satisfaction
26. Provides timely responses to requests, phone calls, or problem situations
27. Seeks opportunities to improve the quality of service to customers
28. Analyses both successes and failure for clues to improvement
29. Appropriately questions the way things are done, rather than accepting the status quo
Please now add any comments you wish to make regarding the Quality/Customer Focus competency, and/or comment on any ratings you gave which are at either extreme of the scale
Teamwork
30. Acts in a way that encourages his/her team to work together
31. Deals with conflict within his/her team before it affects team performance
32. Is alert to potential conflict within his/her team
33. Encourages his/her team members to co-operate with other teams within the organisation
34. Works co-operatively with others to achieve tasks
35. Promotes a sense of loyalty and pride within his/her team
36. Ensures people in his/her team understand their roles and responsibilities
37. Celebrates his/her team's successes
38. Supports team decisions even if they differ from his/her own view
Please now add any comments you wish to make regarding the Teamwork competency, and/or comment on any ratings you gave which are at either extreme of the scale
Planning/Work Allocation
39. Anticipates work loads and plans accordingly
40. Agrees clear goals and plans with his/her team members
41. Delegates tasks that are appropriate to the skill, experience and workload of his/her team members
42. Clarifies expected outcomes and deadlines when delegating work
43. Matches delegated tasks with an appropriate level of authority and freedom to act
44. Is readily accessible to discuss progress or assist and appropriate with delegated tasks
Please nw add any comments you wish to make regarding the Planning/Work Allocation competency, and/or comment on any ratings you gave which are at either extreme of the scale
Coaching/Training
45. Gives honest and constructive feedback
46. Gives regular and timely feedback
47. Gives timely recognition for a job well done
48. Helps his/her team members identify and develop their skills and potential
49. Ensures his/her team members are sufficiently trained to do their jobs
50. Takes a genuine interest in the personal development of his/her team members
Please now add any comments you wish to make regarding Coaching/Training competency, and/or comment on any ratings you gave which are at either extreme of the scale
Relationship Building
51. Builds positive, long-term internal working relationships
52. Builds effective external business networks
53. Participates appropriately in the social activities / occasions of the organisation
54. Treats others with respect
55. Willingly shares own knowledge and ideas with others
Please now add any comments you wish to make regarding the Relationship Building competency, and/or comment on any ratings you gave which are at either extreme of the scale
Personal Effectiveness
56. Approaches tasks with enthusiasm and energy
57. Perseveres with difficult and important tasks until they are completed
58. Demonstrates flexibility and open-mindedness
59. Handles multiple demands effectively
60. Admits mistakes and learns from them
61. Is prepared to ask for help if needed
62. Accepts feedback (and criticism) constructively
63. Takes action without prompting
64. Is willing to 'go the extra mile' when necessary
65. Maintains appropriate self-control
Please now add any comments you wish to make regarding the Personal Effectiveness competency, and/or comment on any ratings you gave which are at either extreme of the scale
Comments
1 Three things this person currently does which contribute most to his/her effectiveness are:
2. Three things this person could do to improve their effectiveness are:
3. General Comments:
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